Shipping Policy

Thank you for shopping at VIBEHAUSE. We are committed to providing fast and reliable shipping to all of our customers across Canada. Below are the details of our shipping policy:

1. Shipping Locations

We currently offer shipping Worldwide. 

2. Shipping Costs

We offer free shipping on all orders within Canada and Worldwide, regardless of the order size.

3. Shipping Timeframe

We process and ship orders within 1–2 business days. Once shipped, you can expect the following delivery times:

• Standard Shipping: 3–7 business days depending on your location within Canada.
• Worldwide Shipping: 5-12 business days depending on your location.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor your package's delivery status. You can also log into your account on our website to track your order.

5. Handling Time

We aim to process and ship all orders within 1–2 business days. Orders placed after 3:00 PM EST or on weekends will be processed the next business day.

6. Delays

While we strive to meet our estimated delivery times, delays may occur due to factors beyond our control, such as weather conditions or carrier delays. We will keep you informed of any significant delays and provide updated tracking information when available.

7. Missing or Lost Packages

If your package is missing or appears to be lost, please contact us immediately at contact@vibehause.com. We will assist you in filing a claim with the carrier or reshipping the item, depending on the circumstances.

8. Shipping Address

Please ensure that the shipping address provided at checkout is accurate. We are not responsible for items shipped to incorrect or incomplete addresses provided by customers.

9. How to Contact Us

If you have any questions about your order or shipping, please reach out to our customer service team at contact@vibehause.com.

Effective Date: November 27, 2024